Frequently asked questions about our products, resources and project process.
We currently accept the following payment methods: Visa, Mastercard, Solo, Maestro, Visa Debit, Visa Electron, American Express, PayPal and Klarna. We trade in GBP (£) and USD ($).
Your currency will be selected based on your shipping address.
At Soho Home we understand that your online security is of paramount importance. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider.
If your credit or debit card payment is declined, please double-check that you have entered the correct card details and that your card has not expired.
Please also check that the billing address entered matches the address the card is registered to.
Alternatively, please try checking out with a different payment card or PayPal.
For more information regarding a failed payment, we recommend that you contact your card issuer directly as, for your own personal privacy, only your bank can tell you why your card was declined.
When you place an order, we carry out a standard pre-authorisation check on your payment card.
If your payment was unsuccessful, a temporary hold on your funds may still be put in place.
Please note that you have not been charged, and this reserve will usually be released within three to 10 working days dependant on your bank.
For more information, please speak to your bank directly as they will be able to advise you on their specific policy.
Our delivery options vary by region - please see our 'Delivery' page for our domestic and international delivery costs and timeframes.
If you have ordered a mixture of small and large items, they will be dispatched separately and you will receive a dispatch confirmation email with further information regarding your delivery for each shipment.
Smaller items will be sent immediately, while larger items will be delivered on an agreed date that is convenient for you.
Please note that made-to-order and preorder items will ship as soon as they are available and by the date displayed on your order confirmation.
If you have ordered an in-stock mattress along with a preorder or made-to-order bed, this will be held until your bed is ready to be shipped. If this is not convenient for you, please contact our Soho Support team who can assist with releasing your mattress for an earlier delivery.
You will receive all the latest updates on our new product launches, seasonal offers and promotions via email.